PRIVACY POLICY

PRIVACY POLICY

Who we are

We are LOYCAL, Loyal to Local - a B2B Co-op where our members are incentivized to conduct business with each other. Our website address is: https://loycal.com. We specialize in supporting Western North Carolina Small Businesses to connect with one another and keep their business dollars local.

Refund Policy

At LOYCAL, we value your satisfaction and strive to provide excellent service. If you are not completely satisfied with our services, we offer a 30-day money-back guarantee for eligible transactions.

Refund Process:

  1. Requesting a Refund: To initiate a refund, please send an email to support@loycal.com OR call 828 390-0848 within 30 days of the transaction date, clearly stating your request for a refund and providing relevant details of the transaction.
  2. Eligibility: Refunds are eligible for transactions that meet the following criteria:
    • The request for a refund is made within 30 days of the transaction date.
    • The transaction falls within the scope of our refund policy.
  3. Refund Decision:

    3A) As long as the refund is initiated within 30 days of the transaction date, your refund will be processed within 3 to 5 business days.

    3B) Any refund requested outside of the 30-days refund window, our team will review the request and assess its eligibility based on the provided information and our refund policy. We may contact you for additional details to assist in the evaluation process.

  4. Refund Processing:
    • If the refund is approved, it will be processed within 3 to 5 business days.
    • The refund will be credited to the original payment method used during the transaction.

Exclusions:

  • Services provided outside the scope of our standard offerings are not eligible for a refund.
  • Refunds will not be granted for transactions made after the 30-day refund window.

Contact Information: For any questions or concerns regarding our refund policy, please contact us at support@Loycal.com or call 828 390-0848.

We appreciate your business and are committed to providing exceptional service to all our customers.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Got Questions?
Send us a message through our contact form: www.Loycal.com/contact